Minimizing Conflict through Restorative Conferencing: Changing Lives through Changing Attitudes. Edna Fenceroy

This book gives a precise and alternative approach to resolving disputes in a nonthreatening way. It promotes mutual respect for the opinion of other by understanding that opinions are beliefs and real to the person holding them, but are not necessarily factual. Respecting the opinions of others does not give your approval of their actions; it helps pave the way to a mutual understanding.