2016 | Octubre 3
The Gamblimg Commission made it clear that companies need to improve their dispute resolution processes in order to make them simpler and more effective to use, and for alternative dispute resolution bodies to be readily accessible to consumers if the companies own system is insufficient for the consumer’s issue. This will be done via new guides and signposting tools to aid consumers in finding what they need to solve their problems.
The Commission is acting to improve efficiency in contact and provide more information to reduce problems that stem from the gaming industry. Investigations into consumer behaviour are being launched to improve policy surrounding problem gambling.