2016 | Octubre 30
Obtaining redress through ordinary court procedures can be costly and in many cases, higher than the compensation sought. Therefore it may not be a viable option. Consumers should be aware of the alternative remedies available to them when it comes to cross-border disputes. Such options include the Alternative Dispute Resolution and the European Small Claims Procedure.
Disputes between consumers and traders are a reality. But what can the consumer do to seek redress following an issue with a trader? Are there any differences when seeking redress, following a cross-border transaction, and when dealing with a trader in your own country?