2017 | Enero 11
Licensed gambling operators are required to offer dispute resolution by an independent third party or ADR provider.
This means that you must offer your customers dispute resolution free of charge if a dispute about the outcome of their gambling transaction has not been resolved at the first stage of your complaints procedure.
This guide to alternative dispute resolution from The Department for Business Innovation & Skills provides details on the requirements your business needs to meet to comply with the law. We’ve summarised the requirements for licensed gambling operators below, but recommend you read the guide in full.