Buying online and solving disputes online: 24.000 consumers used new European platform in first year

Consumo2017 | Marzo 24
While there are strong rules in place in the EU to protect consumers, in practice consumers sometimes encounter problems getting redress when their rights are violated, particularly cross border.

When consumers have made their purchase online, they should also be able to solve such problems online. Be it a seller refusing to repair a defective laptop within the guarantee period, or a travel agent not willing to refund a ruined holiday, such disputes can be settled faster and cheaper online and outside the court, via an Online Dispute Resolution (ODR) platform, launched by the Commission on 15 February 2016.

Origen:
European Commission – PRESS RELEASES – Press release – Buying online and solving disputes online: 24.000 consumers used new European platform in first year

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